How can I place a freight claim for damaged or missing cartons?

In order to review and process a freight claim, a freight claim form or all requested information listed below must be emailed to The freight claim form can be found in the Field Service Reference Guide. Please reference your shipping documents for the required information.

  1. Shipment number
  2. Tracking number
  3. Number of cartons and/or pieces damaged and/or missing
  4. Signed bill of lading, proof of delivery or delivery receipt
  5. Description of the damages
  6. Pictures of damaged cartons and/or products

Focal Point will complete all necessary documentation and work with our carrier to conclude the claim. Our technical service team will be in contact with you for the disposition and to resolve the issue in a timely fashion. All freight claims must be submitted to Focal Point within 7 days of the original delivery date. Any and all freight claims that are concealed or over 7 days are the responsibility of the end-user.

For any additional questions or concerns, please contact Focal Point’s Freight Claims Department at or 773-247-9494.