What Focal Point’s doing to keep your jobs profitable
US-made and easy to do business with
Design, engineering, manufacturing, fabrication, assembly, testing, customer service, shipping, billing... everything you could possibly need from Focal Point comes from the middle of America, out of our Chicago headquarters and manufacturing facility. Because all facets of Focal Point are connected by hallways, not highways, we can be very responsive, as we have total control over everything needed to deliver high quality products and superior service, time after time.
A Field Service team second to none
Take a group of pros off the production line, put a former electrical contractor in charge of them, and you’ve got the Focal Point Field Service team. No matter if you need a missing part, or are looking for installation tips or troubleshooting help, our Field Service team is there to help you. And because everyone is located in Chicago, where all of our products are made, your needs get resolved quickly – as in hours, not days.
CLICK HERE FOR FIELD SERVICE ASSISTANCE
OR CALL 773-247-9494, option 2
Field Service Reference Guide
If your Focal Point product is not working as expected, or has been damaged in shipping, our Field Service Reference Guide gives you the type of information we need to more rapidly respond to your issue.
Job site conveniences
All Focal Point luminaires are electrician-tested for easy installation
IIt’s not enough to design and engineer lighting products and ceiling systems for form and function, they also have to be easy to install. So before Focal Point releases a new product, we turn it over to an electrician and/or contractor for installation feedback. Unless verified for easy, uncomplicated installation, the product goes back to engineering for modifications until it passes.
A labeling system that tells you everything
Our labels tell you everything about what’s in the box by communicating the ordering number for each product, and much more.
Job site waste reduction
Upon request, Focal Point can bulk package and ship certain products in a way that can reduce up to 65% of packaging waste that you’ll no longer have to dispose of, saving you time and money. Ask us if the products on your next order can be job-packed.
Online instructional videos for speeding up installation times
Installation videos are available from the product pages and our YouTube channel. Make sure to watch them and to contact our experts with any questions you might have.
Cut sheets and installation instructions
With clear dimensional and electrical information, performance data, and ordering logic, our cut sheets address product construction questions and provide all technical characteristics of a product. Installation instructions provide easy-to-follow, step-by-step instructions on how to install our products, saving you time on the job. Download cut sheets and installation instructions in our Resources section or from each product’s page.
Special contractor ordering solutions
A specification grade contractor package
Everything you need to competitively bid or source products for quick-turn projects: a special collection of luminaires that can cover all main applications of a job. They’re easy to install, competitively priced and available for fast delivery.Contractor Package
For meeting today’s needs for smarter building management and communications, Focal Point’s Connected Solutions includes a wide selection of luminaires that interface with popular whole building lighting control systems, including Acuity nLight, Enlighted, Legrand Wattstopper, Lutron, Osram and Crestron. Learn more.Connected Solutions Brochure Connected Solutions Selection Guide
No matter if you are looking for installation tips or troubleshooting help, our Field Service team is here to help you. Email our Field Service team at email@example.com or call 773-247-9494 and select option 2.
If you are missing a component, please contact the distributor. The distributor will then need to contact Focal Point to obtain the missing part.
In order to obtain the correct parts, please reach out to the distributor who supplied the fixture(s). The distributor will then need to contact Focal Point to obtain replacement parts.
First, be sure you have reviewed the troubleshooting steps for your type of product included in our Field Service Reference Guide. If you still believe you have a defective fixture, please contact the distributor. For details regarding our defective product policy, please reference our Warranty located in our Resources section.
Each shipment contains installation instructions, which can also be downloaded from each product’s page or from our Resources section.
Any damage to freight or missing cartons must be documented on the carrier’s delivery receipt upon receipt of the product. Be sure to indicate the number of damaged cartons or the number of missing cartons on the BOL or delivery receipt. You should then place a freight claim. Download the Field Service Reference Guide for instructions on how to file a freight claim. Note that for a freight claim to be reviewed and processed, all requested information must be emailed to firstname.lastname@example.org.
Put all fixtures back into their original cartons and contact the carrier to get the issue rectified.
In order to review and process a freight claim, a freight claim form or all requested information listed below must be emailed to email@example.com. The freight claim form can be found in the Field Service Reference Guide. Please reference your shipping documents for the required information.
1. Shipment number
2. Tracking number
3. Number of cartons and/or pieces damaged and/or missing
4. Signed bill of lading, proof of delivery or delivery receipt
5. Description of the damages
6. Pictures of damaged cartons and/or products
Focal Point will complete all necessary documentation and work with our carrier to conclude the claim. Our technical service team will be in contact with you for the disposition and to resolve the issue in a timely fashion. All freight claims must be submitted to Focal Point within 7 days of the original delivery date. Any and all freight claims that are concealed or over 7 days are the responsibility of the end-user.
For any additional questions or concerns, please contact Focal Point’s Freight Claims Department at firstname.lastname@example.org or 773-247-9494.
For fixtures that were not originally ordered with an EM option, please contact our Field Service department at email@example.com or call 773-247-9494 and select option 2.
You can access the Focal Point warranty from our Resources section or click here to download the warranty.
Focal Point products are represented by sales agents across the United States and Canada. Our agents have the lighting and product knowledge, and sales support to help you get just the right look and illumination for your project. To find an agent in your area, please visit our Find an Agent section.
Focal Point Acoustic Solutions products are not field cuttable. Baffles should be ordered to the exact length needed.
Detailed mounting options offered for each product can be found on the product cut sheets. Most suspended products can be hung with aircraft cables or installed direct to strut or direct to grid. We also offer surface mount products and lay-in tiles for standard 15/16" and 9/16" grids.
Our illuminated acoustic products are all field serviceable with access from the top of the luminaire. No PET material is removed during this process. Refer to the installation instructions.
Focal Point Acoustic Solutions products are made to specification and should be ordered with the exact requirements for the project.
All products and related documentation, as well as a detailed FAQ can be found at Acoustic Solutions found under the Products menu.