Our Commitment to You
We’re family-owned, and everything we do is driven by our core values. That means our commitment is to you, our customer, from inspiration to illumination.
It begins with a baseline assurance of quality, following the principles outlined in the Focal Point Quality Policy. Building on these principles, we have instituted a formal quality management system that has earned ISO 9001-2008 certification – demonstrating our consistent ability to meet customer requirements and enhance customer satisfaction.
Beyond our quality policy and certification, Focal Point’s independence, integrated operations and core values align with your needs and goals in ways other manufacturers can’t.
Instead of filling out lighting categories with generic, “me-too” products, we listen to our customers and the lighting design community to discover their real needs and respond with a functionally and aesthetically perfect-fit solution. Delivering exactly what our customers need, when they need it.
Whether you’re ordering our standard products, in any combinations and quantities, or whether you’re looking to explore possibilities that go beyond standard, we’re committed to getting you what you need, on time and on target.